Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services

Israel Patiño Galván; J. Jesús Ceja Pizano

doi:doi:10.11648/j.ijsts.20130103.13

| Peer-Reviewed

Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services

Israel Patiño Galván, J. Jesús Ceja Pizano

Published in International Journal of Science, Technology and Society (Volume 1, Issue 3)

Received: 19 December 2013 Published: 30 January 2014

Views: Downloads:

Download PDF

Share This Article

Twitter
Linked In
Facebook

Abstract

Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.

Published in	International Journal of Science, Technology and Society (Volume 1, Issue 3)
DOI	10.11648/j.ijsts.20130103.13
Page(s)	71-83
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Information Systems, Management Control, Municipal Utilities, Citizens

References

[1]	Andreu, Ricart, & Valor. (1991). En Estrategia y Sistemas de Información (pág. 13). Madrid: Mc Graw-Hill.
[2]	Baca, C. (2005). Ingeniería Económica. Bogotá Colombia: Fondo Editorial Panamericano.
[3]	Blank P.E, L., & Tarquin, P.E, A. (2006). Ingeniería Económica. México: MCGraw Hill, Interamericana.
[4]	Briones , G. (2002). Metodología de la investigación cuantitativa en las ciencias sociales. Bogotá, Colombia: ARFO.
[5]	Castillo de la Peña. (2010). En Metodología para la elaboración del trabajo científico (págs. 228 - 229). México: Instituto Politécnico Nacional.
[6]	Daltabuit Godás, E., Hernandez Audelo, L., Mallen Fullerton, G., & Vázquez Gómez, J. (2007). La seguridad de la información. México: Noriega Editores.
[7]	Dante, C. (2006). Implementacion y debugging. Chile: Zigzag.
[8]	Del Rincon, D., Arnal, A., Latorre, A., & Sans, A. (1995). Técnicas de investigación en ciencias Sociales. Madrid: Dykison.
[9]	Edwars, C., Ward, J., & Bythesway, A. (1998). Fundamentos de Sistemas de Información. Madrid: Prentice Hall.
[10]	Fabrycky, W. (1997). Decisiones Económicas, análisis y proyectos. New Jersey, EUA: Editorial Prentice Hall.
[11]	Fernández, Narez, & García. (2008). En Metodología de la investigación en ciencias sociales (págs. 54 - 58). México: Grupo Editorial Patria.
[12]	Finanzas públicas municipales - INEGI. (19 de 01 de 2013). catálogo general de claves para estadísticas de las finanzas públicas municipales - EFIPEM. Obtenido de www3. Inegi.org.mx
[13]	García Bravo, D. (2000). Sistemas de Información en la Empresa. Madrid: Pirámide.
[14]	García Córdoba, F. (2005). La investigación tecnológica. Investigar, Idear e Innovar en Ingenierías y Ciencias Sociales. México: Limusa Noriega.
[15]	Garson . (2003). Las TIC's en la administración pública.
[16]	Gaston, C., & Naser, A. (2012). El desafío hacia el gobierno abierto en la hora de la igualdad. CEPAL, ONU: CEPAL, ONU.
[17]	Hernández Sampieri, R., Fernández Collado, C., & Baptista Lucio, P. (1997). Metodología de la investigación, (1ra. Ed.). Colombia: McGraw Hill.
[18]	Instituto Nacional de Administración Pública - INAP. (1986). El control de la gestión municipal. México: INAP.
[19]	Kaplan, R., & Norton,, D. (2002). Cuadro de mando integral. España: Harvard College.
[20]	Laudon, K., & Laundon, J. (1996). Administración de los Sistemas de Información. México: Prentice Hall.
[21]	Montaño Váquez, V. (2008). Modelo de incorporación de TIC en el proceso de innovación. México: UNAM.
[22]	Penso, D. (2011). Cuerpos académicos y grupos de investigación en Análisis organizacional. Mazatlán.
[23]	Rodriguez Gomez, G., Gil Flores, J., & García Jimenez, E. (1996). Metodología de la investigación cualitativa. Málaga: ALJIBE.
[24]	Sabino, C. (2002). El proceso de Investigación. Caracas: Editorial Panapo.
[25]	Serra Rojas, A. (2002). Derecho administrativo. México: Porrúa.
[26]	Weissbluth, M. (2008). Gestión y Políticas Públicas. Chile: Universidad de Chile.

Cite This Article

Plain Text BibTeX RIS

APA Style

Israel Patiño Galván, J. Jesús Ceja Pizano. (2014). Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. International Journal of Science, Technology and Society, 1(3), 71-83. https://doi.org/10.11648/j.ijsts.20130103.13

Copy | Download

ACS Style

Israel Patiño Galván; J. Jesús Ceja Pizano. Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. Int. J. Sci. Technol. Soc. 2014, 1(3), 71-83. doi: 10.11648/j.ijsts.20130103.13

Copy | Download

AMA Style

Israel Patiño Galván, J. Jesús Ceja Pizano. Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. Int J Sci Technol Soc. 2014;1(3):71-83. doi: 10.11648/j.ijsts.20130103.13

Copy | Download

@article{10.11648/j.ijsts.20130103.13,
  author = {Israel Patiño Galván and J. Jesús Ceja Pizano},
  title = {Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services},
  journal = {International Journal of Science, Technology and Society},
  volume = {1},
  number = {3},
  pages = {71-83},
  doi = {10.11648/j.ijsts.20130103.13},
  url = {https://doi.org/10.11648/j.ijsts.20130103.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijsts.20130103.13},
  abstract = {Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.},
 year = {2014}
}

Copy | Download

TY  - JOUR
T1  - Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services
AU  - Israel Patiño Galván
AU  - J. Jesús Ceja Pizano
Y1  - 2014/01/30
PY  - 2014
N1  - https://doi.org/10.11648/j.ijsts.20130103.13
DO  - 10.11648/j.ijsts.20130103.13
T2  - International Journal of Science, Technology and Society
JF  - International Journal of Science, Technology and Society
JO  - International Journal of Science, Technology and Society
SP  - 71
EP  - 83
PB  - Science Publishing Group
SN  - 2330-7420
UR  - https://doi.org/10.11648/j.ijsts.20130103.13
AB  - Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.
VL  - 1
IS  - 3
ER  -

Copy | Download

Author Information

Israel Patiño Galván
J. Jesús Ceja Pizano

Department of Administrative Sciences graduate, Instituto Politécnico Nacional, Mexico DF, México

Download PDF

Sections

Plain Text BibTeX RIS

APA Style

Israel Patiño Galván, J. Jesús Ceja Pizano. (2014). Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. International Journal of Science, Technology and Society, 1(3), 71-83. https://doi.org/10.11648/j.ijsts.20130103.13

Copy | Download

ACS Style

Israel Patiño Galván; J. Jesús Ceja Pizano. Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. Int. J. Sci. Technol. Soc. 2014, 1(3), 71-83. doi: 10.11648/j.ijsts.20130103.13

Copy | Download

AMA Style

Israel Patiño Galván, J. Jesús Ceja Pizano. Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services. Int J Sci Technol Soc. 2014;1(3):71-83. doi: 10.11648/j.ijsts.20130103.13

Copy | Download

@article{10.11648/j.ijsts.20130103.13,
  author = {Israel Patiño Galván and J. Jesús Ceja Pizano},
  title = {Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services},
  journal = {International Journal of Science, Technology and Society},
  volume = {1},
  number = {3},
  pages = {71-83},
  doi = {10.11648/j.ijsts.20130103.13},
  url = {https://doi.org/10.11648/j.ijsts.20130103.13},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.ijsts.20130103.13},
  abstract = {Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.},
 year = {2014}
}

Copy | Download

TY  - JOUR
T1  - Proposal for an Information System to Increase Efficiency in the Management Control of Municipal Public Services
AU  - Israel Patiño Galván
AU  - J. Jesús Ceja Pizano
Y1  - 2014/01/30
PY  - 2014
N1  - https://doi.org/10.11648/j.ijsts.20130103.13
DO  - 10.11648/j.ijsts.20130103.13
T2  - International Journal of Science, Technology and Society
JF  - International Journal of Science, Technology and Society
JO  - International Journal of Science, Technology and Society
SP  - 71
EP  - 83
PB  - Science Publishing Group
SN  - 2330-7420
UR  - https://doi.org/10.11648/j.ijsts.20130103.13
AB  - Information systems in the public environment, depend for their successful integration, largely on the needs analysis to make appropriate authorities, as no technology is incorporated as part of the global technology boom, but rather to integrate this as part of an investigation that achieves maximum use of scripts, in order to support the management control of municipally public services, with the help of scientific methodologies, qualitative and quantitative and technological methodologies of intervention to correct structure and foundation of these services. A result of this research is the implementation of a specific information system to improve administrative and operational processes in the attention and follow up of municipality public services. This information was collected in 6 municipalities of Mexico, through field research techniques such as interviews and observation, applied to administrative and operational staff providing this service, in each of the municipalities, while complementing them with 196 applications of citizen surveys.
VL  - 1
IS  - 3
ER  -

Copy | Download