Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria

Modebe A. I.; Azuike E. C.; Ucheagwa C. M.; Azuike E. D.; Obi D. C.; Epundu U. U.; Chikezie N. I.; Ebulue C. C.; Aniagboso C. C.

doi:doi:10.11648/j.sjph.20140206.25

Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria

Modebe A. I., Azuike E. C., Ucheagwa C. M., Azuike E. D., Obi D. C., Epundu U. U., Chikezie N. I., Ebulue C. C., Aniagboso C. C.

Published in Science Journal of Public Health (Volume 2, Issue 6)

Received: 8 October 2014 Accepted: 15 November 2014 Published: 18 November 2014

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Abstract

Background: Patient’s satisfaction measures the extent of patient expectation that was met during his or her stay in the hospital. It can be defined as inpatients personal evaluation of health care services and providers while on admission. Objective: To ascertain the level of patients’ satisfaction on admission in Nnamdi Azikiwe University Hospital (NAUTH) Nnewi. Methodology: The study was a cross sectional study carried out amongst patients on admission in Nnamdi Azikiwe University Teaching Hospital Nnewi in Anamabra State. Questionnaires were used to assess the level of patient satisfaction on admission in the wards in Nnamdi Azikiwe University Hospital. Result: A total of 164 respondents with 83% being in the age range of 15 to above 60 and 14% being below 14 years participated in the study of which female 88 (53.7%) were slightly more than the males 76 (46.3%).134 (87.2%) had a form of formal education at least primary school. One hundred and forty three (87.2%) were satisfied with the attitude of doctors, 126 (76.8%) were satisfied with nurses attitude, 84 (51.2%) were satisfied with the level of sanitation while 80 (48.8%) were not.122 (24.4%) were satisfied with the quality of food, 155 (94.5%) were satisfied with the medication services. In General, 145 (88.4%) were satisfied with admission in NAUTH. Conclusion: The majority of the patients were satisfied on admission in Nnamdi Azikiwe University Teaching Hospital. However poor sanitation, late presentation of food, small quantity of food, poor taste of food, unfriendly attitude of Doctors and Nurses, lack of regard for patients’ privacy and failure to receive quick attention from the Doctors and Nurses were among the complaints of patients on admission in NAUTH.

Published in	Science Journal of Public Health (Volume 2, Issue 6)
DOI	10.11648/j.sjph.20140206.25
Page(s)	596-600
Creative Commons	This is an Open Access article, distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution and reproduction in any medium or format, provided the original work is properly cited.
Copyright	Copyright © The Author(s), 2014. Published by Science Publishing Group

Keywords

Patient Satisfaction

References

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Modebe A. I., Azuike E. C., Ucheagwa C. M., Azuike E. D., Obi D. C., et al. (2014). Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria. Science Journal of Public Health, 2(6), 596-600. https://doi.org/10.11648/j.sjph.20140206.25

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ACS Style

Modebe A. I.; Azuike E. C.; Ucheagwa C. M.; Azuike E. D.; Obi D. C., et al. Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria. Sci. J. Public Health 2014, 2(6), 596-600. doi: 10.11648/j.sjph.20140206.25

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AMA Style

Modebe A. I., Azuike E. C., Ucheagwa C. M., Azuike E. D., Obi D. C., et al. Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria. Sci J Public Health. 2014;2(6):596-600. doi: 10.11648/j.sjph.20140206.25

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@article{10.11648/j.sjph.20140206.25,
  author = {Modebe A. I. and Azuike E. C. and Ucheagwa C. M. and Azuike E. D. and Obi D. C. and Epundu U. U. and Chikezie N. I. and Ebulue C. C. and Aniagboso C. C.},
  title = {Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria},
  journal = {Science Journal of Public Health},
  volume = {2},
  number = {6},
  pages = {596-600},
  doi = {10.11648/j.sjph.20140206.25},
  url = {https://doi.org/10.11648/j.sjph.20140206.25},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20140206.25},
  abstract = {Background: Patient’s satisfaction measures the extent of patient expectation that was met during his or her stay in the hospital. It can be defined as inpatients personal evaluation of health care services and providers while on admission. Objective: To ascertain the level of patients’ satisfaction on admission in Nnamdi Azikiwe University Hospital (NAUTH) Nnewi. Methodology: The study was a cross sectional study carried out amongst patients on admission in Nnamdi Azikiwe University Teaching Hospital Nnewi in Anamabra State. Questionnaires were used to assess the level of patient satisfaction on admission in the wards in Nnamdi Azikiwe University Hospital. Result: A total of 164 respondents with 83% being in the age range of 15 to above 60 and 14% being below 14 years participated in the study of which female 88 (53.7%) were slightly more than the males 76 (46.3%).134 (87.2%) had a form of formal education at least primary school. One hundred and forty three (87.2%) were satisfied with the attitude of doctors, 126 (76.8%) were satisfied with nurses attitude, 84 (51.2%) were satisfied with the level of sanitation while 80 (48.8%) were not.122 (24.4%) were satisfied with the quality of food, 155 (94.5%) were satisfied with the medication services. In General, 145 (88.4%) were satisfied with admission in NAUTH. Conclusion: The majority of the patients were satisfied on admission in Nnamdi Azikiwe University Teaching Hospital. However poor sanitation, late presentation of food, small quantity of food, poor taste of food, unfriendly attitude of Doctors and Nurses, lack of regard for patients’ privacy and failure to receive quick attention from the Doctors and Nurses were among the complaints of patients on admission in NAUTH.},
 year = {2014}
}

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TY - JOUR
T1 - Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria
AU - Modebe A. I.
AU - Azuike E. C.
AU - Ucheagwa C. M.
AU - Azuike E. D.
AU - Obi D. C.
AU - Epundu U. U.
AU - Chikezie N. I.
AU - Ebulue C. C.
AU - Aniagboso C. C.
Y1 - 2014/11/18
PY - 2014
N1 - https://doi.org/10.11648/j.sjph.20140206.25
DO - 10.11648/j.sjph.20140206.25
T2 - Science Journal of Public Health
JF - Science Journal of Public Health
JO - Science Journal of Public Health
SP - 596
EP - 600
PB - Science Publishing Group
SN - 2328-7950
UR - https://doi.org/10.11648/j.sjph.20140206.25
AB - Background: Patient’s satisfaction measures the extent of patient expectation that was met during his or her stay in the hospital. It can be defined as inpatients personal evaluation of health care services and providers while on admission. Objective: To ascertain the level of patients’ satisfaction on admission in Nnamdi Azikiwe University Hospital (NAUTH) Nnewi. Methodology: The study was a cross sectional study carried out amongst patients on admission in Nnamdi Azikiwe University Teaching Hospital Nnewi in Anamabra State. Questionnaires were used to assess the level of patient satisfaction on admission in the wards in Nnamdi Azikiwe University Hospital. Result: A total of 164 respondents with 83% being in the age range of 15 to above 60 and 14% being below 14 years participated in the study of which female 88 (53.7%) were slightly more than the males 76 (46.3%).134 (87.2%) had a form of formal education at least primary school. One hundred and forty three (87.2%) were satisfied with the attitude of doctors, 126 (76.8%) were satisfied with nurses attitude, 84 (51.2%) were satisfied with the level of sanitation while 80 (48.8%) were not.122 (24.4%) were satisfied with the quality of food, 155 (94.5%) were satisfied with the medication services. In General, 145 (88.4%) were satisfied with admission in NAUTH. Conclusion: The majority of the patients were satisfied on admission in Nnamdi Azikiwe University Teaching Hospital. However poor sanitation, late presentation of food, small quantity of food, poor taste of food, unfriendly attitude of Doctors and Nurses, lack of regard for patients’ privacy and failure to receive quick attention from the Doctors and Nurses were among the complaints of patients on admission in NAUTH.
VL - 2
IS - 6
ER -

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Author Information

Modebe A. I.

Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria
Azuike E. C.

Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria
Ucheagwa C. M.

Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria
Azuike E. D.

Department of Nursing Sciences, Faculty of Health Sciences, College of Health Sciences, nnamdi Azikiwe University, Awka, Nigeria
Obi D. C.

Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria
Epundu U. U.

Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria
Chikezie N. I.

Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria
Ebulue C. C.

Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria
Aniagboso C. C.

Department of Community Medicine, Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria

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APA Style

Modebe A. I., Azuike E. C., Ucheagwa C. M., Azuike E. D., Obi D. C., et al. (2014). Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria. Science Journal of Public Health, 2(6), 596-600. https://doi.org/10.11648/j.sjph.20140206.25

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Modebe A. I.; Azuike E. C.; Ucheagwa C. M.; Azuike E. D.; Obi D. C., et al. Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria. Sci. J. Public Health 2014, 2(6), 596-600. doi: 10.11648/j.sjph.20140206.25

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AMA Style

Modebe A. I., Azuike E. C., Ucheagwa C. M., Azuike E. D., Obi D. C., et al. Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria. Sci J Public Health. 2014;2(6):596-600. doi: 10.11648/j.sjph.20140206.25

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@article{10.11648/j.sjph.20140206.25,
  author = {Modebe A. I. and Azuike E. C. and Ucheagwa C. M. and Azuike E. D. and Obi D. C. and Epundu U. U. and Chikezie N. I. and Ebulue C. C. and Aniagboso C. C.},
  title = {Patient Satisfaction on Admission in Nnamdi Azikiwe University Teaching Hospital, Nnewi, Nigeria},
  journal = {Science Journal of Public Health},
  volume = {2},
  number = {6},
  pages = {596-600},
  doi = {10.11648/j.sjph.20140206.25},
  url = {https://doi.org/10.11648/j.sjph.20140206.25},
  eprint = {https://article.sciencepublishinggroup.com/pdf/10.11648.j.sjph.20140206.25},
  abstract = {Background: Patient’s satisfaction measures the extent of patient expectation that was met during his or her stay in the hospital. It can be defined as inpatients personal evaluation of health care services and providers while on admission. Objective: To ascertain the level of patients’ satisfaction on admission in Nnamdi Azikiwe University Hospital (NAUTH) Nnewi. Methodology: The study was a cross sectional study carried out amongst patients on admission in Nnamdi Azikiwe University Teaching Hospital Nnewi in Anamabra State. Questionnaires were used to assess the level of patient satisfaction on admission in the wards in Nnamdi Azikiwe University Hospital. Result: A total of 164 respondents with 83% being in the age range of 15 to above 60 and 14% being below 14 years participated in the study of which female 88 (53.7%) were slightly more than the males 76 (46.3%).134 (87.2%) had a form of formal education at least primary school. One hundred and forty three (87.2%) were satisfied with the attitude of doctors, 126 (76.8%) were satisfied with nurses attitude, 84 (51.2%) were satisfied with the level of sanitation while 80 (48.8%) were not.122 (24.4%) were satisfied with the quality of food, 155 (94.5%) were satisfied with the medication services. In General, 145 (88.4%) were satisfied with admission in NAUTH. Conclusion: The majority of the patients were satisfied on admission in Nnamdi Azikiwe University Teaching Hospital. However poor sanitation, late presentation of food, small quantity of food, poor taste of food, unfriendly attitude of Doctors and Nurses, lack of regard for patients’ privacy and failure to receive quick attention from the Doctors and Nurses were among the complaints of patients on admission in NAUTH.},
 year = {2014}
}

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